In order to comply with new regulations, here is a short explanation of what data we capture, use and store.
Your email address, telephone number and name are captured during the use of our online booking system. You will only receive emails or texts in relation to your booked appointment. This is essential so you have confirmation of your appointment and also any reminders.
Email marketing: Your email address is not sold to a third party, neither is it used by us for any marketing purposes. All marketing of current promotions is on our Facebook page.
Consent: by filling in any of the forms on this website, our online booking or Facebook page, you are giving your consent for Celtic Massage Therapy to hold your personal information.
Prior to your treatment, you will be required to undertake a brief consultation and complete an intake form.
The information that you provide us during the consultation will be held together with any clinical records that you provide.The information is used to ensure that the treatment plan is applicable to you and it is also a requirement of my insurance company that I retain these as evidence.
Storing your information: your information is stored in a locked filing cabinet. Any emails are on password protected accounts.
You have the right to ask me to destroy your records at any time if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.
Accessing your information: Your records are accessed by myself for clinical reference. Information provided online is also accessed by myself. You have the right to request a copy of your records at any time. These will be sent by email, as a pdf scanned document attachment.
Sharing your information: your information will be kept strictly confidential unless there are legal grounds for me to disclose something which you have told me to a third party. I shall always inform you if I feel that disclosure is necessary and seek your permission and co-operation first.
Complaints: if, for any reason, you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).